Support
Customers requiring support can create support tickets directly by sending an email to;
Alternatively, please fill out the form at the bottom of this page.
For telephone support please call +44 (0)207 183 0610. Outside of office hours this will redirect you to one of our 24/7 support engineers, for emergency support. When reporting a fault over the phone, please submit a support ticket first.
Resources
- How to configure Outlook 2003 to connect to the Hosted Exchange service (PDF / 126Kb)
- How to migrate existing data from Outlook 2003 to the Hosted Exchange service (PDF / 206Kb)
- Connecting to our hosted file service (PDF / 103Kb)
- Remote assistance system - http://helpme.berkeleyit.net
Create A Support Ticket
Please use the form below to create a support ticket. Our helpdesk will automatically respond and issue you a unique tracking number. If you need to phone the support desk, please have the tracking number to hand.
When completing the support request below, please provide as much information as possible. Please note that all fields are mandatory.